40% Improvement in Employee Engagement
Designing a High-Performance Culture for a Creative Agency
The Challenge
A leading creative agency with a stellar reputation for client work was struggling internally. High turnover, unclear progression pathways, and inconsistent management practices were eroding morale and costing the business in lost talent.
The Strategy
- Conducted a comprehensive culture audit through anonymous surveys and stakeholder interviews.
- Co-created a values framework with the senior leadership team rooted in the agency's creative DNA.
- Designed transparent career pathways for creative and operational roles.
- Delivered manager coaching sessions to embed consistent feedback practices.
The Outcome
40%
Engagement Increase
60%
Reduction in Voluntary Turnover
4.6/5
Glassdoor Rating
"For the first time, our team feels genuinely invested in where we are headed. Thirty made that possible."
Managing Director, Creative Agency